CRM / ERP integration

Picture the following:

To make your business more efficient, you have invested in a CRM / ERP application.

Those systems hold the contact details of every customer, prospect and supplier you have. This is the 21st century! Everyone is talking about it… in the CRM / ERP application you click a telephone number, click and dial takes over and your customer is called. Very easy to use, and there is no longer any need to key in eleven digits with the handset wedged between your chin and your shoulder. More importantly still: it saves you some 20 seconds on that call.

Incoming calls offer even more scope for efficiency. Using the number your customer sends with the call, we can present the matching customer record on screen, either manually or automatically. The customer gets the warm feeling of being known to you, and, depending on the CRM / ERP application, your employee handles a call that is some 40 seconds shorter.

On this basis, and with real-time and historical reporting, one of our customers is able to save 2 FTEs!

Choose this solution and the service level you offer customers and prospects improves considerably as well, which helps turn a prospect into a customer. A further benefit is that your investment in the CRM / ERP application delivers an even better return. On top of that, your staff will keep the CRM / ERP application filled with up-to-date information more diligently, because they experience the benefit of current data themselves.

Why not invite us over? We can show you how all of the above can be achieved in your organisation.