Call queue / contact center

As a company, we understand how important it is to give your customers and your staff a seamless communication experience. Our solutions are designed to help you streamline your communications and run your business more efficiently. Whether you are looking for a straightforward business telephony solution or a full contact center, we have the tools and the expertise to meet your needs. Discover how our solutions can transform your business, and feel free to contact us for more information or to request a demo.

The Avaya IP Office contact center solution is voice only or multichannel, depending on the licence you choose at agent level, and is driven by a powerful software-based ACD (Automatic Call Distribution) / call queue application. The Avaya IP Office Contact Center solution offers routing options ranging from simple to highly advanced, among them Skill Based Routing, Last Agent and Priority Customer Routing. The system is supplied complete with a supervisor interface, agent and call statistics, and an LCD ‘wall board’ software package that presents live information in dashboard form. Call recording (voice logging / recording), queue position announcements, average waiting time announcements and detailed reporting are all part of the solution.

Avaya IP Office Contact Center solutions are in use at thousands of companies worldwide. Typical users include customer service centres, helpdesks, technical support departments, transport and logistics organisations (planning departments), sales departments, GP practices and out-of-hours GP services, and inbound and outbound Call / Contact Centers.

With the Call / Contact Center applications from Mama-Telecom, companies benefit from better customer service, higher employee productivity and closer oversight of their availability.