Helpdesk

Questions?
Do you have a question for our helpdesk? Our staff will be glad to help.
Call us on: 0341-467588

24-hour service / PIN code
Do you have an outage on your PBX outside opening hours, and a 7 x 24 hour service agreement? Then call the helpdesk on the number above and quote your 24-hour PIN code.
We will make sure the outage is resolved as quickly as possible, in line with the service level agreed.

An outage?
Would you like to report an outage or a change?
Click here to log in to the helpdesk*.

*Helpdesk (support portal)
You can submit your outage or change to our helpdesk online through the support portal. Once you have registered, you will receive login details for your account. Your account gives you full access to our self-service portal, which you can use to submit support tickets and follow their status. The history of the tickets you have submitted is available there as well.

To cut down on the administration at your end, the form in the support portal counts as a formal instruction to Mama-Telecom.

For logging change requests and reporting back on them, you can choose whether your organisation uses a central e-mail address or whether you would prefer a personal login for your organisation. Either way, we ask you to enter a business e-mail address.

You will receive a copy of the outage or change you submitted by e-mail. Our helpdesk sends its messages from the address helpdesk@mama-telecom.nl.

All our deliveries and services are subject to our General Terms and Conditions.