Services

Ten years ago, the answer to any availability question was usually a large amount of hardware and a small amount of software. The company PBX was a box that let you make calls, receive calls, overflow to the switchboard operator and forward calls to a mobile phone. If a customer wanted extra features to streamline availability in a more customer-friendly way, a separate voice response system had to be connected.

Today, a communication system is a fully IP-based system with a great many features that are available as standard. It even offers ways to make the return on investment measurable.

At that point, the service Mama-Telecom provides matters more than the communication system itself.

What sets our service apart is above all the way we analyse the real-time and historical data on your organisation’s availability and turn it into practical action. Our consultants can be engaged once or twice a year, for example, to help you map how well your organisation can be reached. The findings and recommendations from such an analysis go further than telecoms alone; business management aspects are taken into account as well.