Your switchboard operator / receptionist is a vital link in your customer contact and is the face of your organisation to the outside world. That is exactly why a user-friendly PC operator console is essential.

The PC operator console application has been designed specifically to let your operator / receptionist handle large numbers of calls quickly and effectively, without losing sight of personal service. For answering internal and external calls, the interface of this modern software-based operator console has been optimised to give precisely the support that the operator / receptionist using it needs.

Voicemail is a helpful fallback when calls cannot be answered. A particularly useful feature of the PC operator console is that your operator can also see which voicemail messages left for your staff have yet to be listened to. That insight allows the operator to make sure your customer is still helped in good time with the question they recorded.