Prepaid support hours
The same good service, fewer invoices
For your convenience we have introduced prepaid support hours. This means that you buy hours of labour from Mama-Telecom in advance. Whenever you call on our helpdesk, our support engineer books the hours used against that balance.
One unit equals one hour of labour during office hours. Remote changes are charged at a minimum of 0.5 hours per change. For work on site, 1 or 1.5 units (depending on the travel time) are deducted per visit for the call-out, plus 1 unit for the first hour or part of an hour. Work carried out outside office hours is subject to our usual surcharges.
Benefits
Working with prepaid support hours has several advantages:
- fewer invoices to process
- free reporting on the hours used
- a fast response time for service requests
- your system is registered with us, which allows us to deliver service faster
- several sites can draw on a single balance of prepaid hours
- you are not obliged to settle the work against your prepaid hours
Work covered
Prepaid support hours can be used for all kinds of work, from cabling through to project management. Think of things such as:
- making programming changes on site or remotely
- Resolving outages remotely (work on site is charged separately);
- Requesting ISRA overviews;
- Ordering and/or relocating network lines;
Would you like prepaid support hours for our services? Please contact us and we will be glad to tell you about the options and the prices.